Refund and cancellation policy

Cancel any time

Cancel in your account settings or email hello@paidkindly.com. You keep your plan until the end of the period you've paid for, then move to the Free plan. No cancellation fees.

7-day cooling-off

If you're a consumer as defined in the Electronic Communications and Transactions Act, you may cancel within 7 days of your first payment for a full refund, under section 44 of that Act.

Monthly plans

Apart from the cooling-off period, we don't refund part-months. Cancelling stops the next renewal.

Annual plans

You can ask for a full refund within 14 days of an annual payment (first purchase or renewal). After 14 days, annual plans aren't refundable, but you can cancel so the plan doesn't renew.

Mistakes

If you were charged in error, such as a duplicate payment or a charge after you cancelled, we'll refund it in full.

How refunds are paid

Refunds go back to the card you paid with, through Paystack. Banks usually take 5 to 10 working days to show the refund.

Contact

Email hello@paidkindly.com with the email address on your account.